Yesterday, while Cinco de Mayo festivities were being celebrated throughout Los Angeles, Howard Stringer President and CEO of Sony finally apologized to their customers. Today, Patrick Seybold told subscribers that the Playstation Network will probably not be back up this week, as promised. It has been over two weeks that to a great extent, the Playstation 3 has been useless as a gaming machine. This generation of gaming consoles and games have been sold as multiplayer experiences and without an online service, the Playstation 3 especially, is handicapped in this area. The highly anticipated Infamous 2, out next month touts many new online features including a level creator.
The “Welcome Back” (We’re sorry) package details are starting to be released. The first benefit to be offered is the identity theft protection service that will be free to all Playstation Network subscribers. Sony Computer Entertainment and Sony Network Entertainment International have made arrangements with Debix, Inc. to offer AllClear ID Plus at no cost to PlayStation Network and Qriocity account holders for 12 months from the time an account holder registers for the program.
Sony will start sending out activation emails for this program over the next few days, and you will have until June 18th to sign-up and redeem your code. Details will be emailed to United States Playstation Network and Qriocity Account holders soon. The details of the program include, but are not limited to:
- Cyber monitoring and surveillance of the Internet to detect exposure of an AllClear ID Plus customer’s personal information, including monitoring of criminal web sites and data recovered by law enforcement. If his/her personal information is found, the customer will be alerted by phone and/or email and will be provided advice and support regarding protective steps to take. The customer will also receive monthly identity status reports. Debix works with an alliance of cyber-crime experts from the government, academia and industry to provide these services.
- Priority access to licensed private investigators and identity restoration specialists. If an AllClear ID Plus customer receives an alert, or otherwise suspects that he/she may be the victim of identity theft, the customer can speak directly, on a priority basis, with an on-staff licensed private investigator, who will conduct a comprehensive inquiry. In the case of an identity theft, the customer can work with an identity restoration specialist to contact creditors and others, and take necessary steps to restore the customer’s identity.
- A $1 million identity theft insurance policy per user to provide additional protection in the event that an AllClear ID Plus customer becomes a victim of identity theft. This insurance would provide financial relief of up to $1 million for covered identity restoration costs, legal defense expenses, and lost wages that occur within 12 months after the stolen identity event.
Sony has also promised a free month of the Playstation Plus subscription to all subscribers and an extra month of the Qriocity. There will also be free downloads, although they have not yet been identified and will be different for each region. Sony has tried to implicate Anonymous as the scapegoat for the outage, although stealing customer information and credit card numbers are not the group’s typical Modus Operandi. Anonymous has also issued a statement denying involvement. To add to the public relations problems Sony is enduring, an expert testified to Congress this week that Sony’s entire infrastructure was outdated and that the breach was inevitable.
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- Sony offers PlayStation network users $1M insurance after hacking (seattletimes.nwsource.com)
- European PlayStation Network anti-fraud protection „close“ (slashgear.com)
- Personal details on 2,500 PlayStation Network users appear on web site; Sony removes them (venturebeat.com)
- Restoring PlayStation Network taking Sony longer than it thought (venturebeat.com)